FAQ

Most frequent questions and answers

General

Games are available to rent for 1 month from the date the game was played.

Game rentals give you access for 48 hours from the time of rental.

Yes, please visit store.jetmediastream.com to purchase a File or DVD of a game.

Registration

– If you forgot your password, you can recover it by following these steps:

1. Go to “jetmediastream.com” from a Web browser.

2. Click “SIGN IN” in the upper right part of the page.

3. Click “Forgot Your Password”.

4. Enter the email address you used to create your Jet Media Stream account.

5. Click “Send”.

If you have an issue, please email [email protected] and we can reset the password for you.

Please check you entered your user-name and password correctly. If you are still not able to Login, please email [email protected]

Please check that the email address used is the same email used to register. If you still need help, email [email protected].

Please confirm that you are using the Jet Media Stream mobile app on your device. You can download the app for your mobile device from the iOS Appstore or the Google Play Store. We recommend using the mobile app when viewing on a phone or tablet because not all mobile web browsers support streaming. If streaming on the mobile app isn’t working, please email [email protected]

Technical

Jet Media supports all major browsers: Chrome, Firefox, Explorer version 10 and up.

App

Yes. Jet Media Stream has a free iOS app that can be downloaded to your iPad, iPhone or iPod Touch via the App Store. You cannot create an account on the Jet Media Stream mobile app. First, you will need to visit jetmediastream.com to register for a free account. Use the email address and password from your newly created Jet Media Stream account to login to the Jet Media Stream mobile app.

Yes. Jet Media has a free Android app that can be downloaded on your Android phone or Android tablet via the Google Play Store. You cannot create an account on the Jet Media Stream mobile app. First, you will need to visit jetmediastream.com to register for a free account. Use the email address and password from your newly created Jet Media Stream account to login to the Jet Media Stream mobile app.

No. You must visit jetmediastream.com to register or subscribe. Then, use the email address and password from your newly created Jet Media Stream account to login to the Jet Media Stream mobile app

You are getting this error because your account already has three (3) registered devices. If you want to remove, or change your already registered devices, please send us your request to support@jetmediastream and we will be glad to help you.